ORDERS
When will my order ship?
Orders are fulfilled and shipped Monday through Friday, excluding holidays. Most orders ship the next business day. Orders during sales may take an extra 2-3 business days.
How do I know my order has shipped?
You will receive an email with tracking information once your order ships.
How can I track my order?
Track via the carrier’s website using the tracking number from the email or log into your account.
What payment methods do you accept?
We accept major credit cards, PayPal, Amazon Pay, Apple Pay, Google Pay, and Shop Pay.
Can I update or cancel my order?
Order cancellations must be requested within 1 hour. Modifications are not possible after placing an order.
DOMESTIC SHIPPING
Do you offer free shipping?
Yes, on orders over $200 or for new users in the UK and US.
Do you offer express shipping?
Yes, based on region and cart items, but only within the continental US.
When will I receive my order?
- Continental US: 3-7 business days
- AK, HI, Puerto Rico: 14-20 business days
What if my package is lost, damaged, or stolen?
Contact the carrier first. If unresolved, email us at [email protected].
RETURNS
Refunds and PayPal Fees
We strive to provide the best customer experience. If you are unsatisfied with your purchase or if there is an issue with the delivery, we are happy to offer a refund as requested.
Please note that PayPal fees are typically non-refundable; however, we may consider covering these fees on a case-by-case basis, especially when there has been a delay or inconvenience caused by us.
We apologize for any discomfort this may have caused and appreciate your understanding.
30-Day Money-Back Guarantee
Returns are accepted within 30 days. Refunds go to the original payment method.
Return Policy Restrictions:
- Free return shipping for contiguous US.
- International returns are customer-paid.
- Excludes “Final Sale” items.
INTERNATIONAL SHIPPING & REFUND POLICY
International Shipping
Shipping rates vary by country. Customs fees are the buyer’s responsibility.
Returns for International Orders
Customer bears the cost of return shipping and any customs fees.