Shipping Policy

Effective Date: August 19, 2026

Thank you for shopping with West Creek Guitars. We are committed to making sure your order arrives safely, securely, and on time. Please review the following shipping policy before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders placed on weekends or holidays will begin processing on the next business day.

During sales, holidays, new product launches, or periods of unusually high order volume, processing may take longer than usual. If there is a significant delay, we will contact you using the information provided with your order.

2. Shipping Times

Once your order has been processed and shipped, estimated delivery times will depend on the shipping method and destination selected at checkout.

Typical delivery estimates are:

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days, where available

Please note that these are estimates and are not guaranteed delivery dates. Shipping times may be affected by weather, carrier delays, holidays, customs, or other circumstances outside our control.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on the shipping destination, package size, weight, and shipping method selected.

Any applicable free-shipping promotions will be subject to the terms stated at the time of purchase.

4. Order Tracking

When your order has shipped, you may receive a shipping confirmation email containing tracking information.

Tracking information may take some time to become active after the package has been handed over to the carrier.

5. Incorrect or Incomplete Shipping Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

If an order is returned to us because of an incorrect or incomplete address, the customer may be responsible for additional shipping costs required to resend the package.

If you realize that you entered incorrect shipping information, please contact us as soon as possible. We will do our best to assist, but we cannot guarantee that shipping information can be changed after an order has been processed or shipped.

6. Damaged Packages

We carefully package our guitars and other products to help protect them during transit.

If your package arrives visibly damaged, please take photographs of the packaging and product before disposing of any packaging materials and contact us as soon as possible.

For damage that occurred during shipping, we may require photographs, videos, packaging information, and other documentation to assist with a carrier claim.

7. Lost or Stolen Packages

Once an order has been delivered to the shipping address provided at checkout, West Creek Guitars is not responsible for packages that are lost or stolen after delivery.

If tracking indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the shipping carrier.

We will assist where possible, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.

8. International Shipping

If international shipping is offered for your order, the customer is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

International delivery times may vary significantly due to customs processing and other factors outside our control.

9. Address Changes and Order Cancellations

If you need to change your shipping address or cancel an order, please contact us as soon as possible.

We cannot guarantee that changes or cancellations can be made after an order has entered processing or has been shipped.

10. Delivery Delays

West Creek Guitars is not responsible for delays caused by shipping carriers, severe weather, natural disasters, customs delays, strikes, incorrect addresses, or other circumstances beyond our reasonable control.

If your shipment appears to be delayed, please contact the carrier using the tracking information provided. You may also contact us and we will assist where reasonably possible.

11. Contact Us

If you have questions about your order or our shipping policy, please contact West Creek Guitars through the contact information provided on our website.

West Creek Guitars
Website: westcreekguitars.com

This Shipping Policy may be updated from time to time. Any changes will be posted on this page with the updated effective date.